Patient Information
Information At Your Fingertips
If you are a new patient, please bring the following to your first consultation:
- A valid Medicare Card
- Valid OSHC/OVC membership details
- Workcover patients will need to inform their employer and bring your employer’s contact details for verification to arrange payment
- Help us eliminate waiting times by arriving at least 5 minutes before your consultation.
Fees
We are a bulk billing practice to patients holding a valid Medicare card. Some services are excluded and an out of pocket expense will apply. Fees will vary depending on the service.
Private Patients
The following fees apply to patients who do not hold a Medicare card or OSHC/OVC membership;
| Short consultation | $50 |
| Standard consultation | $75 |
| Long consultation | $120 |
| Prolonged consultation | $150 |
Additional Fees
Some of the services excluded from bulk billing include
- WorkCover
- RHCA Medicare cardholders
- Specialist consultations *
- Allied health services *
- Procedures
- Pap smears
- Pre-employment medical assessments
- Driver assessment form
- Medical reports
- Skin cancer checks
- New patients who do not have their Medicare card.
The fees will vary depending on the complexity of the service and procedure required.
Accessibility
If you require a translator or other assistance with communication, please notify reception when you make an appointment. A phone interpreter may be available but will need to be arranged prior to your appointment.
If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phone 1800 246 945.
Practice Policies
Contacting Your health professional
Phone calls to your doctor will be put through initially to the nurse if available, or the nurse will return your call as soon as possible. The nurse will then discuss any concerns with your doctor and get him/her to phone you back as required. If your doctor has asked you to phone, please advise reception, and you will be put through, or a message will be taken for the doctor to return your call as soon as possible.
Compliments and Complaints
If at any time you have a concern, comment or suggestion, please do not hesitate to fill in a “Complaint, Comment or Complaint” form (available in Medical Centre Waiting Room), contact Health Care Complaints Commission on 02 9219 7444 or mail to Level 12/323 Castlereagh Street Haymarket NSW 2000
Booking Appointments
Appointments may be booked by calling (03) 9738 0040 or in person Monday through Friday, 08:30 AM – 5:00 PM, and Saturday 08:30 AM -2:00 PM. Sunday and public Holidays Closed. Regular appointment times are 15 minutes. If you feel you need longer, please discusss this with the receptionist at the time of booking. Appoinments for health assessments, complex medical problems or removal of skin lesions all require extra time. Whilst the Doctors aim to keep patients waiting times as short as possible; delays may occur.
Walk-ins are -Welcome
New Patient -Welcome
Confidentiality-Privacy and Health Information
Your medical record is a confidential document. It is always a policy of this Practice to maintain the security of personal health information. Information is only accessed by authorised members of staff for the purpose of improving or enhancing your health care.
Location and Parking
Parking is available in front and rare of the Medical Centre in the shopping complex car park. Free street parking also available.
After-hours Services
Need a Doctor After Hours?
We offer an after-hours service in Sydney
Call (02) 9738-0041 to book a visit from one of our doctors.
6 pm to 12am weeknights
1pm to 12am Saturday and 9am to 12am Sunday
For urgent medical emergencies call Triple Zero (000) or visit your nearest hospital emergency room.
We recommend contacting the local hospital or attending the Emergency Department –
- Auburn Hospital - 263 Hargrave Road AUBURN NSW 2144
If you need medical care and Aya Medical Centre is closed, please call Aya Family Healthcare Afterhours (02) 8215 0083.
If URGENT CARE is required, please call the Ambulance Service on 00
Reminder System Policy
The Aya Medical Centre is commited to preventative health care and has a recall and reminder system for routine screening and care plans. You may get a text message, phone call or letter from time to time from the Practice Staff requesting you make an appointment.
Home Visits Policy
Visits can be arranged in certain circumstances with a pre-booked arrangement with the doctor on call. Please get in touch with the receptionist to discuss your needs. Remember, always call the Ambulance service on 000 if you are experiencing severe pain or illness at any time.
Results Policy
A follow-up appointment is usually required to receive results. Telephone advice will only be given if your doctor authorised it. The Medical Cntre will attempt to contact you regarding any urgent results.
Email Policy
We prefer not to communicate via email for all communication outside the software program that contains sensitive data/information
Prescriptions Policy
Check your medications regularly and ensure sufficient supply until your next appointment. Telephone requests will not be taken unless previously arranged with your doctor.
Patient With Flu/COVID-19 Symptoms
All our existing patients are requested to book a telehealth appointment if thay have a cough, cold, Sore throat, or fever. This condition of entry also applies to full vaccinated residents. Book a Telehealth appointment if you have tested POSITIVE to COVID-19 in the past 7 days.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
Women’s Health
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Aya Medical Centre. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Aya Medical Centre a Bulk Billing Practice?
Aya Medical Centre is a bulk billing practice.
We Bulk bill patients 16 and under
DVA card holders
Concession and Pensioner card holders
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (02) 9738-0040 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (02) 9738-0040
